Juarez Filho

Designed intelligent agent timing for a live macOS AI copilot, reducing interruptions from one every 12 seconds to a natural conversational pace grounded in user speech.

Developed configurable agent roles, instructions, and checklists, empowering users to customize assistance without agents taking over live conversations.

Prioritized user trust by removing a non-transparent citations feature and defaulting to a faster local model, improving response time from 6 minutes to 54 seconds for equivalent answers.

Owned and executed the entire product lifecycle, from strategic vision and UX design to privacy implementation and shipping the product in code with Claude.

Led design for the FenAI agentic platform, translating complex KYC/AML compliance requirements into intuitive agentic workflows that empower financial institutions while maintaining human oversight.

Engineered transparent human-agent interaction models, designing interfaces for inspecting agent actions, audit trails, and reasoning to ensure explainable and auditable regulated decisions.

Challenged leadership's push for full automation, leveraging research and industry best practices to establish a human-in-the-loop operating model for FenAI, ensuring accountability in a regulated environment.

Designed and built an internal Design Studio tool generating consistent prototypes from design systems, brand guidelines, and personas, adopted by a 6-member design team and rolling out to the product organization.

Developed an AI-assisted research platform streamlining the full study lifecycle, from planning and scripting to scheduling and leadership reporting, with persona signal validation by researchers.

Defined enterprise integration strategies for client systems with FenAI agents using MCP and agent-to-agent (A2A) protocols, ensuring seamless interoperability.

Designed transparent matching-algorithm interfaces, integrating explainability layers to clarify *why* specific wellness plans were recommended to individual users.

Accelerated product development by wireframing 20+ core feature variations in a single sprint using AI tools, significantly expediting founder decision-making.

Led the Digital Workplace Experience initiative, successfully writing the investment case that secured crucial FY25 leadership buy-in for strategic development.

Designed comprehensive performance dashboards for leadership and account executives, collaborating with cross-functional teams to deliver critical enterprise insights.

Ensured design feasibility by building prototypes for the Employee Central Hub directly on the ServiceNow UI Kit, aligning solutions with existing platform capabilities.

Built Wayflyer's first comprehensive design system, reducing product development time by 40% through reusable components and streamlined design-to-engineering handoffs.

Launched a rapid-response 'design as a service' function during hyper-growth, accelerating feature delivery from days to hours for critical business needs.

Integrated WCAG compliance directly into core design system components, proactively addressing accessibility requirements at scale rather than reactive feature-by-feature fixes.

Established the company's first UX practice, successfully leading products from initial concept to market launch (0 to 1) within the regulated technology sector.

Owned end-to-end design for a suite of regulatory products, translating complex legal requirements into intuitive user interfaces for clients including the Irish Aviation Authority (IAA).

Led a small design team and created a centralized design system, ensuring consistency and efficiency across multiple enterprise applications.

Designed, developed, and launched the RegSys Toolkit, an internal low-code form builder empowering non-technical stakeholders to create their own workflows.

Delivered production-ready front-end solutions, reducing development costs by 25% on multi-million contracts for ERS clients through efficient design-to-code implementation.